Effective Date: 1st April 2025
Welcome to ETERNA! These Terms and Conditions (“Terms”) govern your use of our website www.eternaonline.com and the purchase of any products from our store. By accessing our site or placing an order, you agree to be bound by these Terms.
- General Information
This website is owned and operated by ETERNA, a business registered in Howrah, West Bengal, India. We sell perfume, cologne, and related fragrance products to customers subject to the following Terms. - Eligibility
To use our website or purchase our products, you must:
– Be at least 18 years of age, or of legal age in your jurisdiction.
– Provide accurate, current, and complete personal and payment information. - Products & Descriptions
We aim to ensure all product information, including descriptions, prices, and images, is accurate and up-to-date. However, we do not guarantee the completeness or accuracy of such information.
– Products may vary slightly in color or appearance due to screen settings.
– All products are subject to availability. - Orders & Payments
Once you place an order, you will receive an order confirmation. This does not guarantee acceptance of your order; we reserve the right to cancel or modify an order at any time due to availability or pricing issues.
– All prices are listed in INR/Rupee and include applicable taxes.
– You agree to pay the full amount due for your order at the time of purchase.
– Payments are securely processed through Razorpay, our third-party payment gateway.
– Razorpay supports various payment methods including credit/debit cards, UPI, net banking, wallets, and EMI options.
– By using Razorpay, you agree to their terms of service and privacy policy. [You may link to Razorpay’s Terms here: https://razorpay.com/terms/ - Shipping & Delivery
Shipping costs are calculated at checkout. Estimated delivery times are provided for convenience and are not guaranteed. We are not liable for delays due to natural events, or courier issues. - Returns & Exchanges
Due to the nature of our products, all perfume and fragrance items sold by ETERNA are non-returnable and non-exchangeable.
– We do not accept returns, refunds, or exchanges for any reason, including personal preferences, allergic reactions, or fragrance dissatisfaction.
– Please read the product descriptions carefully and contact us before placing an order if you have any questions or concerns.
– In case of a damaged or incorrect item delivered, please contact us within 3 days of receiving the order with photographic evidence. We will evaluate and, if approved, issue a replacement or refund at our discretion.
– Refunds, if approved, will be processed via Razorpay to the original payment method and may take 3–10 business days.
- Limitation of Liability
ETERNA shall not be held liable for:
– Any allergic reactions, skin sensitivities, or adverse effects resulting from the use of our products. Fragrance sensitivity varies by individual.
– Customers are responsible for reviewing product ingredients and, where applicable, conducting a patch test prior to full use.
– We strongly recommend trying our decant testers before purchasing a full-size bottle, especially if you have sensitive skin or are unsure about the fragrance.
– To the maximum extent permitted by law, ETERNA will not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
- Intellectual Property
All content on this site, including logos, product descriptions, images, and designs are the property of ETERNA and protected by copyright and trademark laws. Use of our content without permission is strictly prohibited.
- Privacy Policy
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
- Changes to Terms
We reserve the right to modify these Terms at any time. Changes will take effect upon posting to the website. Continued use of our site constitutes acceptance of the updated Terms.
- Governing Law
These Terms are governed by the laws of Howrah, West Bengal. Any disputes shall be resolved in the courts of Howrah Jurisdiction.
- Contact Information
If you have any questions or concerns regarding these Terms, please contact us through email: